Most customers experience no off-gassing — the faint odour that can occur following the unboxing of a new mattress or pillow. However, a small percentage of customers may notice a slight scent that will usually dissipate within 24 hours. 

All of our mattresses meet the guidelines outlined by the CertiPUR-US® program. They contain no harmful chemicals or heavy metals, nor do they negatively affect air quality.

How to help remove the odour

Mattresses

• Increase ventilation to diffuse the odour:
  • Store the mattress in a larger open space
  • Leave the bedroom door open
  • Open the windows in your bedroom (if it's not too cold outside) 
• Tip the mattress up onto its side to let both the top and bottom of the mattress air out.
• Place 2–3 cups of white vinegar close to the mattress to neutralize the smell.
• Wear a clean pair of socks and walk all over the mattress for 5–10 minutes. This pushes stale air out of the mattress, where it can dissipate more easily. Please note: We cannot recommend this suggestion for Logan & Cove, Brunswick, and Apollo mattresses, as this might damage the pocketed coils. 
• For Douglas, Novosbed, Recore, and Apollo only: Unzip and remove the top section of the mattress cover and wash it. (The bottom section is not meant to be laundered.)

Pillows

• Remove and wash the pillow cover.
• Open the windows in your bedroom to increase ventilation (if it's not too cold outside). 
• Remove the foam from the pillow and place it on a surface to air out.
• Place a cup of white vinegar close to the pillow to neutralize the smell.
• "Fluff" the pillow. This pushes stale air out of the foam cells, where it can dissipate more easily.