Are returns free?
Mattresses Yes, returns are free within the 120-night sleep trial.  Accessories No, these items have product-specific return fees. F... Read More
Thu, 8 Jul, 2021 at 6:25 AM
How do I return my mattress?
You can return your mattress anytime between nights 30 and 120 of your sleep trial. (Or between nights 60 and 120 for Novosbed.)  Here... Read More
Thu, 8 Jul, 2021 at 6:24 AM
Why can't I return the mattress until 30 days after delivery?
Many sleepers need extra time to adjust to a new mattress. That's why we require you take at least 30 days to try your mattress be... Read More
Mon, 5 Jul, 2021 at 4:17 PM
Where does my mattress go when I return it?
We never restock or resell returned mattresses.  Instead, we pay it forward to your community by donating returned mattresses to a loc... Read More
Wed, 7 Jul, 2021 at 8:52 AM
Who will remove my mattress if I decide to return it?
We will arrange for someone within our network of local movers, charities, and community organizations across Canada to pick up and rem... Read More
Mon, 5 Jul, 2021 at 4:22 PM
How long does it take to get a refund?
After the mattress has been removed from your home, we'll process your refund within 2 business days. Once processed, it can take a... Read More
Thu, 6 May, 2021 at 10:17 AM
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